American, United and Delta Expand Premium Airport Services for U.S. Travellers

Major U.S. airlines are giving travellers more ways to receive personalised assistance before, during and after their airport journey. American Airlines offers paid airport assistance through its Five Star Service, United Airlines provides Meet and Assist support at selected airports, while Delta Air Lines has expanded its digital Delta Concierge service to all SkyMiles members.

Although these services are offered separately by each airline, they reflect a growing range of options for travellers who want additional help navigating airports, managing connections or handling changes to their journeys.​​​​​​​

American Airlines' Five Star Service provides personalised assistance to eligible travellers at selected airports. The service is designed to help passengers navigate the airport and can include assistance with check-in, connections, boarding and other parts of the airport experience.

The service is available at selected airports in the United States and internationally. American currently lists a price of $350 for the first passenger, with additional charges applying to other travellers on the same service request.

American also offers Five Star Select, a higher-priced option costing $650 for the first passenger. The service is available at Chicago O'Hare, Dallas-Fort Worth, Los Angeles and Miami and provides additional premium assistance, including access to selected Flagship First facilities and airport transfers where available.

Availability and benefits depend on the airport, itinerary and travel eligibility.​​​​​​​

Travellers considering American's Five Star services should note that the assistance does not guarantee expedited security screening.

The airline can provide airport guidance and assistance, but security, customs and immigration processing remain subject to airport and government procedures. Travellers should therefore not purchase the service expecting guaranteed priority access through security checkpoints.

American also has eligibility requirements for its higher-level Five Star services, with qualifying First or Business Class travel required for certain offerings.​​​​​​​

Delta Air Lines has taken a different approach to personalised travel assistance with Delta Concierge.

Unlike American and United's airport assistance services, Delta Concierge is a digital service powered by artificial intelligence. Delta expanded access to the service to all SkyMiles members in August 2026.

Through the Delta app, Concierge can help customers with tasks such as managing flights, finding trip information, handling eligible disruptions and cancellations, rebooking, tracking baggage and accessing SkyMiles-related information.

The service is designed to give travellers more control over common travel tasks without requiring them to purchase a separate airport assistance package.​​​​​​​

The different offerings give passengers several ways to receive additional support depending on their travel needs.

American's Five Star services are focused on personalised, in-airport assistance, while United's Meet and Assist provides similar support at selected locations. Delta Concierge instead focuses on digital assistance throughout the journey.

These services can be particularly useful for travellers with complicated itineraries, tight connections, premium-cabin journeys or a preference for additional airport support. However, availability, pricing and eligibility vary significantly between airlines.

Travellers should also distinguish paid concierge services from standard accessibility assistance, which is provided under separate airline and airport procedures.​​​​​​​

The growing range of airport and digital assistance services gives travellers more options beyond the traditional airline experience.

For passengers willing to pay for additional support, services such as American's Five Star Service can provide personalised assistance at selected airports. For travellers who prefer digital solutions, Delta Concierge offers another way to manage parts of a journey through an airline app.

For U.S. travellers considering premium airport assistance, the most important factors to check are the service's price, airport availability, eligibility requirements and exactly what assistance is included before making a reservation.

For the latest airline developments, airport updates and international travel news, MundoTrip keeps travellers informed about changes that can affect their journeys.​​​​​​​